Shipping, Returns & Cancellations

Shipping

We offer complimentary shipping across India on all orders. Each Ranaya Living piece is carefully packed to ensure it reaches you safely.

As many of our pieces are handcrafted and carefully finished, orders are generally dispatched within 3–5 business days. Once dispatched, delivery typically takes 5–9 business days, depending on your location.

During festive periods, launches, or periods of high demand, dispatch timelines may be slightly longer. We appreciate your patience as we take care to ensure every piece reaches you safely.

Damaged or Incorrect Items

Every Ranaya Living piece is carefully inspected and securely packed before dispatch.

In the unlikely event that your order arrives damaged, defective, or incorrect, please contact us on WhatsApp within 48 hours of delivery with:

• Your order number
• Clear photographs of the item and packaging
• An unboxing video showing the condition in which the product was received

Once the issue has been verified, we will arrange a replacement at no additional cost. If a replacement is unavailable or cannot be arranged, we will issue a refund for the affected item.

Please retain the product and its original packaging until your request has been resolved.

Returns & Exchanges

As our products are handcrafted and many pieces are prepared or finished specifically for each order, we currently do not accept returns or exchanges for change of mind, personal preference, or incorrect selection by the customer.

Handcrafted products may have slight variations in colour, texture, dimensions, detailing, or finish. These subtle differences are a natural part of handcrafted work and make each piece unique; they are not considered defects.

Returns or replacements are therefore accepted only when an item is received damaged, defective, or incorrect, subject to the conditions mentioned above.

Customised & Personalised Orders

Products that have been customised, personalised, or made specifically to your requirements cannot be returned or exchanged.

However, if a customised product arrives damaged, defective, or significantly different from the specifications confirmed with you, please contact us within 48 hours of delivery and we will assist you.

Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Orders may be cancelled before they have been processed or dispatched. Once an order has entered production, been customised, or been dispatched, cancellation may no longer be possible.

Refunds

Where a refund has been approved, it will be processed to the original payment method used for the order.

Please allow approximately 5–10 business days for the amount to reflect in your account after the refund has been processed. Actual timelines may vary depending on your bank or payment provider.

Need Help?

We’re happy to help with any questions regarding your order, delivery, or product. Please reach out to us via WhatsApp or our Contact page, and our team will assist you.