Privacy Policy

Last Updated: September 2026

At Ranaya Living, we respect your privacy and protect the personal information you share when you visit ranayaliving.com, place an order, contact us, or use our services.

1. Information We Collect

We may collect your name, email, phone number, billing and shipping address, order and purchase information, customisation details including photographs or other content you provide, communications, device and usage information, and cookie information. Payments may be processed through Razorpay; we do not ordinarily store complete card, UPI, or banking credentials.

2. How We Use Information

We use information to process and fulfil orders, arrange shipping, provide updates, process cancellations and refunds, create personalised products, respond to enquiries, prevent fraud, improve services, measure advertising, send permitted promotions, and comply with legal requirements.

3. Cookies, Analytics and Advertising

We may use cookies, pixels, tags, Meta tools and analytics services to operate the website, understand usage and measure advertising. Where required, we seek consent for non-essential technologies. You may manage cookies through browser settings.

4. Sharing

We do not sell or rent personal information. We may share information reasonably necessary with payment processors, shipping partners, hosting and technology providers, analytics and advertising services, support providers, advisers and authorities where legally required.

5. Personalised Products

Customer-submitted content is used primarily to fulfil the requested customisation and provide support. We will not intentionally use a customer's personal photograph for public advertising without appropriate permission. Customers must have the necessary rights to submitted content.

6. Retention, Security and Rights

We retain information only as reasonably necessary for fulfilment, support, records, fraud prevention and legal compliance. We take reasonable measures to protect it, but no online system is completely secure. Subject to applicable law, you may request access or correction, withdraw consent where applicable, raise concerns, or opt out of promotions by contacting us.

7. Changes

We may update this policy from time to time; the latest version will be published here with its revision date.

8. Contact and Grievance Redressal

Ranaya Living
Krishnanaadam, Thrissur, Kerala 680631, India
Email: namaste@ranayaliving.com
Customer Support / WhatsApp: +91 79077 70122

Grievance Contact: Rahul Krishnan
Email: namaste@ranayaliving.com
Phone: +91 79077 70122